Operations | Monitoring | ITSM | DevOps | Cloud

Best practices for on-call scheduling and management

An on-call schedule forms the backbone of your incident response system in the event of an outage or when an issue is raised. This type of schedule does not keep end-users waiting and helps maintain the reliability and availability of your software. However, on-call management practices often induce worry and anxiety in team members. In extreme cases, it can even be a contributing factor in employee burnout.

Catering to the Bespoke: How InfluxDB Meets Developers Where They Are

At InfluxData, we pride ourselves on building a platform – InfluxDB – for developers, by developers. It’s not enough to simply “talk the talk.” As an engineering leader, it’s really important to me that InfluxData “walks the walk,” too. This requires a holistic understanding of our users, their familiarity with time series, the environments in which they work, and the problems they’re trying to solve.

How IT Can Save $400 per Endpoint in Less Than a Year

For IT and EUC teams, reducing costs is easier said than done. You can’t just blindly reduce headcount, delay transformation projects, or extend hardware lifecycles in the hopes of appeasing your CFO’s demands for short-term cost reduction. The reality is, rushed cost-cutting will put your service desk under pressure. In turn, such self-inflicted inefficiencies will only result in performance degradations, additional tickets, and escalations.

How to Reduce IT Costs without Increasing Incidents or Escalations

With organizations across industries facing inflationary pressures and the threat of recession, CFOs are forced to impose cost-cutting measures to improve cost efficiency across teams to tide through these tough times. This has resulted in IT teams being faced with a dilemma. How to improve the cost-effectiveness of the team without impacting employee satisfaction and service desk productivity?

Serverless roundup at AWS re:Invent 2022

AWS re:Invent was back and BIG last week in Las Vegas. Approximately 50,000 AWS customers and partners got together in Las Vegas to learn, talk shop, and maybe attend a couple of parties here and there. Not only did Lumigo have a booth, but our own Saar Tochner, R&D Team Lead and AWS Community Builder gave a well-received talk on Lambda extensions.

4 ways to future-fit your business to thrive in uncertain times

Uncertain times are often a catalyst for important innovations. During the Great Depression, for example, inventors created nylon, magnetic tape recording, and the first working helicopter—all of which are still in use today. To be prepared for the future, you need to take stock of where you’ve been, what you’ve accomplished, and where you want to go. Let’s look at four tech trends that are resonating with ServiceNow customers.

5 tips for a more modern and efficient on-call management

‍ On-call management is one of the most important aspects of seamless IT service. Its aim is to ensure that the right person is notified in the case of an incident, so that they can react accordingly as quickly as possible. In certain cases, many people have to be notified. To achieve this as efficiently as possible, it is vital to have an up-to-date and smoothly functioning system.