Operations | Monitoring | ITSM | DevOps | Cloud

I t’s been a whirlwind of excitement since our Ivanti Neurons announcement last month. We’ve been delighted by the responses received from customers, partners, and industry press. Among the many thoughts shared back, the ideas organizations have for solving operational challenges are getting creative. And why not? Imagine the possibilities with a platform that offers so much power to discover, manage, secure and service endpoints from the cloud to the edge.

We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just effective and feature-rich—it’s also quite cost-efficient. Wondering what awaits you in SupportCenter Plus 11.0? Let’s take a look.

We talk a lot about how website availability affects your business in revenue and brand perception. We throw out statistics, and we give dire warnings, but until you’ve taken the time to do the research, you don’t really know how the numbers affect your business. In this article, we step through the issues associated with downtime, and we show you how to quantify the impact of website downtime on your business’s revenue.

There’s an old proverb; an inch of time is an inch of gold but you can’t buy that inch of time with an inch of gold. In the landscape of ecommerce we hold true to that proverb, and though you can’t purchase uptime outright, you can guard it with website monitoring. Time equals money but the value of convenience should also be considered. When ease of use returns profits, speed and functionality become primary resources. How can website monitoring improve your user experience?

The new era of remote work has accelerated the need for businesses to adopt digital transformation strategies faster than ever to ensure their relevance and longevity in the marketplace. As priorities shift in this direction, Managed Service Providers (MSPs) are quickly adapting to better serve their customers. Recently, LogicMonitor commissioned a research study of 500 IT decision-makers around the globe to understand how organizations are evolving in the face of unexpected crises.