Operations | Monitoring | ITSM | DevOps | Cloud

By 2029, AI will autonomously handle 80% of customer interactions. That leaves your human agents handling only the remaining 20% the complex, emotionally charged moments that determine whether customers stay or leave. You're building a Ferrari for highway driving while your emergency braking system still relies on hope and 2019 escalation protocols.

Port failures don’t always take a service offline. A port stops accepting connections, times out intermittently, or gets blocked by a firewall change, while everything else looks healthy. When that happens, users feel the break long before uptime checks notice. This article reviews port monitoring tools from an operational point of view. It looks at how they detect closed or slow ports, how alerts behave in noisy environments, and where basic checks fall short during real incidents.

This article explains how to use opentelemetry-go Metrics API to collect metrics, for example, go-redis/cache stats.

You probably should avoid ctx.WithTimeout or ctx.WithDeadline with code that makes network calls. Here is why.

DNS Check's load balancer monitoring now supports CIDR notation, making it practical to monitor domains served by CDNs and cloud providers that use large IP pools. Instead of listing every possible IP address a provider might return, you can enter CIDR ranges like 104.16.0.0/13 and DNS Check will verify that responses fall within those ranges.

Over the last few years, “DEX – digital employee experience” has stopped being a buzzword and become a core pillar of both IT and business strategy. The shift started with the pandemic, but its impact is here to stay. As Dave Wagner, Head of Business Development at Almaden, explains, “the big factor that made managing the employee experience more critical than ever started with COVID.

Windows Firewall is enabled by default, right? How sure are you? Even if you are 99.999% sure, this is how you have a possible vulnerability on your hands. There are numerous cases where someone disables Windows Firewall temporarily to troubleshoot a connectivity issue. The problem gets resolved. The firewall stays disabled—for months. Nobody notices until the security team investigates why sensitive data is suddenly appearing on dark web marketplaces.