Incidents are inevitable. No matter how well-prepared your team is, something will eventually go wrong. But what separates high-performing IT teams from the rest is how they handle these incidents after the dust settles. Enter the Post-Incident Review (PIR) in Incident Management—a crucial process that not only helps teams understand what went wrong but also ensures that they’re better prepared next time.

As a CTO stepping into the fast-paced world of startups or scaling tech organizations, one of your first and most critical tasks is to chart a clear DevOps roadmap. This roadmap isn’t just a technical guideline—it’s a strategic blueprint that aligns your tech initiatives with your business goals. To succeed, your approach needs to be systematic, focusing on immediate wins while building a foundation for long-term scalability and resilience.

System logging protocol, abbreviated as Syslog, is a standard protocol used for message logging. Put simply, it is a standard for collecting and storing log information. A Syslog server collects, parses, stores, examines, and dispatches log messages from devices including routers, switches, firewalls, Linux/Unix hosts, and Windows machines.

When systems fail, it's not just a technical hiccup – it's a business problem. Downtime means unhappy customers and lost revenue. That's why teams need effective ways to spot issues fast and fix them even faster. This is where monitoring and observability come into play. Monitoring and observability are two key approaches to keeping your systems running smoothly. Monitoring is like your system's alarm bell – it tells you when something's wrong.

In March 2023, Hewlett Packard Enterprise (‘HPE’) announced the acquisition of OpsRamp, subsequently closing the deal in May that year. Founded in 2014, OpsRamp is an award-winning solution that enables IT operations, site reliability engineeering (SRE), cloud operations, and DevOps teams, and other stakeholders to better detect, remediate, predict, and prevent slowdowns and outages across physical, virtual, and cloud systems.

Static code analysis is an important part of testing your software to ensure it is release-ready. In contrast to dynamic testing, which involves executing your code to find errors, static analysis uses automated tools to “look” through the code, without executing it, to find potential errors (including potential security issues) and bugs. Since the code does not need to be executed, static testing can begin much earlier in development than dynamic testing.

Kubernetes just celebrated its tenth birthday. That’s 10 years of microservices, containers, service meshes, and many other paradigms that are now common to many developers’ toolkits.

ShipItCon, one of Europe’s most vibrant indie tech conferences, just wrapped up in Dublin last week. It brought together software engineers and technologists to tackle a central theme - Flow.

When migrating from Intune, Ivanti UEM can provide users secure access to enterprise services, either on-premises or via the cloud based. This is another key pillar of our ultimate guide to migrations from Intune to Ivanti UEM. Ivanti provides Ivanti Access for cloud authentication infrastructure and Ivanti Sentry for on-premises resources. Both components leverage conditional access to ensure only secure, known devices are allowed to authenticate.

Customer service has come a long way, from its roots in face-to-face interactions and phone support to today's sophisticated digital platforms. The latest phase in this evolution is about shifting from human-led processes to AI-driven solutions. According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).