Operations | Monitoring | ITSM | DevOps | Cloud

Ask an AI for K-pop concert advice without saying the group, city, date, or budget. It may confidently send you to a BLACKPINK tribute night in Cleveland with a $400 resale ticket. The AI was plenty confident. It just had nothing real to go on. That is exactly what happens when developers test AI applications with invented traffic. The test may look reasonable. The result may even pass.

Managed Service Providers (MSPs) aren’t short on data. Most of them have dashboards, KPIs, and utilization reports running across multiple screens. But having data and using it to make better decisions are two different things, and the gap between them is wider than you might think, with one study finding that only 32% of companies effectively use data to drive business value. For the other 68%, the numbers exist, they just… don’t do much.

For the past couple of years, most conversations about AI in business have centered on adoption. Which tools should organizations deploy? Where can AI improve productivity? How quickly can it deliver value? Those questions still matter, but they are no longer the most difficult ones to answer. AI is now appearing across business applications, employee workflows, development environments, and customer-facing services.

Four ways to identify which SharePoint sites and libraries are consuming your storage - the Active sites view, per-site Storage Metrics, PowerShell (Get-SPOSite), and the admin usage reports - plus what to do once you have found them.

Walk into a network operations center this year and the useful AI is not running the place. It is doing three specific jobs, and doing them well: cutting an alert storm down to the one incident that matters, pointing at the likely cause, and deciding what deserves a human’s attention first. That is where AI in NetOps pays for itself right now. The part worth noticing is that all three jobs lean on the same thing.

At first glance, Power BI and SquaredUp both look like dashboarding tools. In practice, they solve different problems. SquaredUp serves engineering teams and IT teams, including SREs, DevOps engineers, engineering managers, and technology leaders. It connects to monitoring, cloud, DevOps, and ITSM platforms. This gives teams a real-time insights into service health, performance, and key metrics in one place. Power BI is Microsoft's business intelligence platform, designed for analysts and business teams.

Model routing promises to cut your AI agent spend by offloading routine tasks to cheaper models like Claude Haiku while reserving frontier models like Claude Sonnet for complex reasoning. In the right configuration, routing strategies can reduce inference costs by 40–85%. But if you implement routing incorrectly in a multi-turn agent, you can end up paying more than if you’d never routed at all. Here’s why and how to fix it.

Enterprise teams can now add a Webhook alert channel that POSTs every DNS Spy alert — DNS record changes, domain outages, security check failures, WHOIS updates, phishing look-alike detections — to any HTTPS endpoint as structured JSON. Requests are optionally HMAC-signed, every delivery is logged and retried, and a Send Test button verifies your integration end to end.

Coding agents changed implementation economics faster than they changed confidence. They let us produce more code, more quickly, but they did not make reviewers any better at understanding system-wide consequences. In our Kubernetes automation stack, that gap became impossible to ignore once AI started generating meaningful amounts of controller code.