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The Impact of MTTR on Customer Satisfaction and Business Success

Today, businesses are increasingly reliant on their ability to provide uninterrupted service and respond swiftly to any disruptions. Whether it's a website outage, a malfunctioning application, or hardware failure, downtime can significantly affect a company's operations. Customers expect quick resolutions, and delays can result in dissatisfaction, loss of trust, and ultimately, business failure.

What Is Five 9s in Availability Metrics?

What comes to mind when you hear that an IT component has “five 9s availability”? Five 9s availability of >= 99.999% is the peak metric for IT availability. Five 9s predicts that a measured component — whether it is a server, communication line, app, service, or any other item — will be available at least 99.999% of the time during a specific period.

Capitalizing on the Potential of Automation in Network Operations: Why Integration is Key

In many organizations, network teams are experiencing a significant skills shortage. The network operations center (NOC) requires expertise in various emerging technologies, which makes it increasingly challenging to find qualified candidates with the right skills. A recent survey revealed that in 2022, only 26% of companies found it somewhat to very difficult to hire networking professionals. By 2024, this figure had risen to 41%.

Enhancing IT Monitoring with DX UIM 23.4 Cumulative Update 2

In the ever-evolving landscape of IT infrastructure, staying ahead of potential issues and ensuring optimal performance is crucial. Broadcom’s DX Unified Infrastructure Management (DX UIM) has been a trusted solution for comprehensive monitoring and management. With the release of DX UIM 23.4 Cumulative Update 2, users can expect a host of new features and improvements designed to enhance their monitoring capabilities.

Six ways Australian local government IT teams can benefit from AIOps in monitoring

Running IT operations in an Australian city council is a complex role that faces a unique set of challenges and opportunities. Typically, a city council in an advanced country like Australia runs its IT on a hybrid model, with a combination of continuing on-premise installations working in tandem with modern cloud platforms, such as Azure.

Making the Switch to Hosted Monitoring

Implementing a monitoring solution is no small task; with your company's data growing, it can feel impossible. Often, small teams develop their own monitoring infrastructure because it is more cost-effective than a platform. But when your business grows, your data does, too. Monitoring can quickly become a bigger challenge than a small team can handle, and some companies need more resources to hire a developer dedicated to their monitoring.

From Basic Monitoring to Modern Observability: Shifting Right and Observability as Code

I've been in the observability market long before it even had that name. Over the years, observability has undergone a significant transformation. As someone who has witnessed these changes firsthand, I can attest to the dynamic nature of this field. In the early days, it was largely about basic monitoring: tracking system metrics, lots of logs, and simple alerts.