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Understanding Mean Time to Resolve

Back in the day, IT teams often spent countless business hours manually sifting through logs, diagnosing issues, and identifying the root cause of a system failure. This painstaking process frequently led to prolonged downtimes and frustrated users. Today, organizations can’t afford such inefficiencies. Keeping systems running smoothly is key, and that’s where critical metrics like Mean Time to Resolve (MTTR) come into play.

Comparing Generative AI Offerings From Major Cloud Providers

In the last two years, generative AI offerings have exploded in the cloud space (and everywhere else). Major Cloud Service Providers (CSPs) are perfectly positioned to lead these efforts thanks to the fact that they offer the very resources they require to build these models, and their customers are naturally early adopters and heavy users of AI.

Harnessing the Power of Automation and Orchestration in Retail: 4 Key Use Cases

In today’s rapidly-evolving retail landscape, automation and orchestration have become pivotal in driving efficiency and innovation. The retail sector, especially during and post-COVID-19, has undergone a massive transformation. With technological advancements over the past five years surpassing those of the previous 25, retailers are leveraging automation to streamline operations and enhance customer experiences.

Ad Yield Optimization Guide for Retail Digital Media

While the brick-and-mortar offline retail market is struggling post-pandemic, the online digital retail sector continues to experience strong growth as customers shift to online purchases. This increase in online customer activity is driving a steady increase in digital advertising spending running through the various Retail Digital Media (RDM) platforms. In 2024, ad spending in digital retail media advertising is projected to reach 136.07 billion U.S. dollars, with the bulk coming from the US market.

Top Nagios Alternatives for Advanced Network Monitoring

Monitoring the health and performance of IT infrastructure is crucial for practically all organizations to ensure the reliability, availability, and efficiency of an organization's technology environment. By continuously tracking servers, network devices, applications, and services, organizations can promptly detect and address issues before they escalate into significant problems and impact customers.

Automated incident response in ITOps

Most IT leaders realize that automating repetitive, low-level incident response actions is vital to multiple benefits. To name just a few, these include: In IT, incident response refers to addressing any event that disrupts normal service, application, security operation, or performance. Using AI and machine learning, automation addresses incident analysis, detection, investigation, triage, and response. The question is often identifying where to start or the best approach.

How to Ship AWS Cloudwatch Logs to Any Destination with OpenTelemetry

Observability and log management are needed for a strong IT strategy. Two essential tools for these purposes are AWS CloudWatch and OpenTelemetry. AWS Cloudwatch provides real-time data and insights into AWS-powered applications' health, performance, and efficiency. On the other hand, OpenTelemetry is an open-source observability framework that assists developers in creating, gathering, and exporting telemetry data (such as traces, metrics, and logs) for analysis.

Enterprise Wi-Fi: Your Guide to Large-Scale Wireless Networks

With the explosion of wireless devices in the workplace and emerging technologies like IoT going mainstream, enterprise Wi-Fi has become more pivotal than ever to maintain business productivity and growth. But as demand grows to securely connect employees and guests across office complexes, warehouses, educational institutions and even stadiums, IT teams grapple with significant complexity in pursuing robust and ubiquitous wireless coverage. What exactly is enterprise-grade Wi-Fi?

Why is Creating a Fair Workplace Essential for Employee Health and Satisfaction?

It's important to create a fair and equal workplace for your workers, regardless of the type of business you run. Doing so is vital for keeping your team happy and healthy, as well as maintaining high employee satisfaction. Below, we have covered the reasons why creating a fair workplace environment is essential for employee well-being and business success.