Operations | Monitoring | ITSM | DevOps | Cloud

Is this the end of the SLA? MSPs need to offer customers an XLA

The service-level agreement (SLA) is a key component to any master service agreement (MSA) for any MSP looking to set clear guidelines with their customers on the services offering. Most of the MSAs I have reviewed outline exactly what the MSP is contractually obligated to provide the customer or business. The SLA is part of the contract where both the provider (you) and customer (them) agree on the IT services delivery model.

Business Process Automation (Unlocking Productivity)

Business process automation could be a game-changer for the efficiency of your organization’s workflow. A recent report found that 43% of organizations say that they plan to reduce their workforce due to technology integration. More than 80% of organizational leaders report that they are speeding up work process automation and expanding their use of remote work.

A Detailed Overview About Maintenance Inventory Software

Managing inventory is not as simple as it seems, especially when you have a huge office, multiple facilities, or multiple branches to control. Inventory management includes lots of factors that impact business and inventory is crucial for business and it can be a major part of your business, or it can be MRO (Maintenance repair operation).

Native SQL Server Backup Types and How To Guide

When a disaster occurs, the ability to successfully restore SQL Server databases is fundamental for avoiding data loss. It’s not enough to rely on hardware and software technologies to replicate data because these technologies can go wrong or there can be multiple failures during a disaster, meaning you have to rely on backups to recover. SQL Server allows multiple types of backups, and a multitude of options to use with those backups.

Fold Your Repos Into PHP Composer v2 with Artifactory

If you’re among the nearly one in four professional developers using PHP (according to StackOverflow’s 2021 survey), then the maintainers of Composer would really like you to migrate from v1 of the PHP package manager to v2. On October 24 2020, Composer 2.0.0 was released with some major improvements.Since almost eight out of every ten websites on the internet use PHP in some way, that’s a change with big impact.