Operations | Monitoring | ITSM | DevOps | Cloud

To protect intellectual property and trade secrets while ensuring compliance, today’s leading organizations are becoming increasingly privacy-conscious. To this end, many companies are moving away from cloud-based SaaS messaging services like Slack and Microsoft Teams to private cloud alternatives like Mattermost. That way, they’re able to maintain complete control over all of their messaging data—instead of letting vendors store that important information on their own servers.

An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work as every interaction is an opportunity to improve customer satisfaction.

To effectively support and manage a client’s network, you need to know what’s really on the network. Sure, a tour of the IT environment will help. You’ll be able to slowly document information about the devices you can see, like the make, model, and serial number. But what about the devices you can’t see—or that the client doesn’t know about?

Background: Boston Software was long overdue for an affordable, reliable APM solution that could provide deep and credible insight into the behavior of its services. Customers began reporting an issue with the software, but traditional monitoring was unable to pinpoint the source.

Now that the General Data Protection Regulation (GDPR), drawn up by the European Union (EU), has finally come into effect, many of the affected organizations have been scrambling to keep up with the auditing and operational requirements of a compliance regime that’s widely recognized as one of the most stringent and comprehensive regulatory frameworks ever devised for protecting data privacy.

NGINX can be used as a proxy to provide authenticated access to specific endpoints for any RESTful service API — including the Sensu API. Below I provide an NGINX configuration to grant external service provides narrow access to only create check results in the Sensu 1.4 API external service providers. But first, here's some backstory of how I got here.

Sentry is rolling out additional support and features for Jira and Bitbucket, including two-way sync and org-level settings. These updated integrations will improve the experience for any developer who has Sentry and Atlassian in their workflow by increasing observability into their applications and decreasing setup time.

Getting the notifications inside the team communication app you use can make things easy as this may be where you’ll be discussing how to make that website/server back online.

Workstream collaboration is a new way of working that today’s leading organizations are increasingly adopting to get more done more effectively in less time. More specifically, we define workstream collaboration as follows: Workstream collaboration brings messaging, notifications, files, bots, tools and people together to create a private, persistent and searchable digital workspace that teams can use to do their work in a transparent, effective and efficient manner.

More and more organizations are adopting DevOps practices, and it’s been well documented that DevOps is more of a journey than a true destination. Development teams release software more often on increasingly ephemeral infrastructure, making communication and agility a business requirement. PagerDuty helps modern DevOps teams automate their incident resolution process so they can deliver better software, faster.