Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.
Mattermost 5.1 has new features that will help your team accomplish even more: GIF selector – express yourself more clearly by adding the perfect GIFs for the occasion without leaving the Mattermost interface, Auto-linking plugin – link messages to other content automatically to increase productivity and empower workers to easily find information they need.
Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues.
Today we’ve got a few new additions to take you through, and you can expect some other changes still to come as the week progresses!
“With Docker, developers can build any app in any language using any toolchain. “Dockerized” apps are completely portable and can run anywhere - colleagues’ OS X and Windows laptops, QA servers running Ubuntu in the cloud, and production data center VMs running Red Hat.
Gfycat is excited to announce our new integration with Mattermost that brings GIFs to workplace communication. Gfycat makes the Mattermost communication experience fun, visual and on-trend.
It’s good to be back from our short holiday break. This week we have articles on the world’s fastest internet (with a shout out to Prometheus and Grafana), visualizing real-time and historic weather data, making teams more autonomous, and Grafana + Prometheus + Postgres + TimescaleDB.
Secure Shell (SSH), is a network protocol that gives administrators secure access to remote computers. It also refers to the suite of utilities that implement the protocol. A SSH check looks at the availability of your SSH services to see if the service is accepting connections.
In this guest blog post from the folks at Ballerina, Anjana shows you how you can easily visualize metrics from a Ballerina service with Grafana, walking you step by step through the installation and configuration of the components. They’ve also extended an offer for a free ticket to their upcoming Ballerinacon to the Grafana community.
Request tracing is the ultimate insight tool. Request tracing tracks operations inside and across different systems. Practically speaking, this allows engineers to see the how long an operation took in a web server, database, application code, or entirely different systems, all presented along a timeline. Request tracing is especially valuable in distributed systems where a single transaction (such as “create an account”) spans multiple systems.
