Operations | Monitoring | ITSM | DevOps | Cloud

Recently someone on our team opened a traffic snapshot and found an HTTP request that was captured with our eBPF capture agent, nettap. Our protocol dissector parsed most of the response correctly, but that correctness ended once the response headers were processed. What they ended up with was a recording of an HTTP request/response where the response body was just an incorrect collection of garbage binary data when it should have been JSON text.

Billing has always been one of the parts of running an MSP that doesn't scale on its own. More endpoints, more tickets, and more monitors under management all mean more usage to track—and for most MSPs, that usage still gets tallied by hand before an invoice can go out. Not anymore. We're rolling out the MSP Central billing module, powered by our integration with Zoho Billing—and it's live with usage-based billing from day one.

You can't ask questions of data you don't have. Neither can your agents.

The NAS Died. My WhatsUp Gold Server Died With It. WhatsUp Gold 360 Still Alerted Me. A real home-lab failure shows why always-on external monitoring and cloud-originated notifications matter when the local monitoring stack becomes part of the outage. On April 13, 2025, the NAS providing NFS storage to several virtual machines in my Proxmox lab locked up and halted.

Terraform gives you two ways to express the same infrastructure. You can declare resources directly, or you can wrap them in a module and call that module with inputs. Both produce identical cloud objects. The choice is not about capability, it is about where you want the complexity to live and who you want to be responsible for it. Most teams get this decision wrong in one of two directions.

TL;DR Agent projects turn into infrastructure projects fast. Managed agent platforms handle memory, integrations, scheduling, and scaling so builders can focus on the agent itself.

An AI sandbox is an isolated environment where code from an AI coding agent runs without direct access to your machine or your production systems. If the agent runs a destructive command or a mistaken script, the damage stays contained inside the sandbox. Developers use AI sandboxing to let agents execute code freely while keeping the host and its credentials out of reach.

IncidentHub's latest product update includes a Multi-client plan built specifically for MSPs and agencies with per-client status pages, service components as top-level objects on status pages, and support for more vendors (1125+ and counting).

For many organizations, modernizing their VMs before migrating them is not a realistic option, especially when external events trigger the migration. Mapping dependencies and refactoring network configurations before the deadline is impractical, forcing VMs to move as they are. The mechanics of moving a VM are largely solved.