A lot of teams are asking us about how to do incident management when you’re suddenly remote. We understand. Going remote can be scary, and few things are scarier than having a service outage you aren’t prepared for. Nobody wants to be in a situation where an important service going down and the engineer who can help isn’t answering on Slack. And if your company isn’t used to working remotely, it can be harder than ever to be on the same page during an incident.

Setting and tracking key performance indicators based on the right data can help incident management teams reduce the impact of incidents and strengthen the business. But what exactly is the right data? That can be a deceptively tricky question. Incidents are complex, and no two are exactly the same – and your KPIs must reflect this complexity.

Atlassian and Opsgenie are among the most popular apps in the Okta network this year, according to a new report from the security company. From the report: Okta’s Business @ Work 2020 Report takes an in-depth look at how organizations and people work, exploring industries and customers, and the applications and services they use to harness productivity.

When Opsgenie and Slack team up, incident management is smoother and more intuitive. With this powerful integration, users are enabled to rapidly respond to and resolve alerts directly from Slack, using buttons or /genie commands to mute notifications, get alert details, view on-call schedules, and much more. Here are some best practices to help teams avoid alert fatigue but always stay informed.

Utilizing ChatOps for issue resolution isn’t new, but the benefits of using a single tool for communicating and resolving issues gives it lasting power. The ChatOps model enables teams to take action on their day-to-day work directly from collaboration platforms, including Microsoft Teams. Since many Dev and ITOps folks are using Microsoft Office 365 for their daily work, it was a natural next step for Opsgenie to align with Microsoft Teams.

There are more than a million people using Amazon Cloud products, so it follows that many customers are employing an AWS integration with their Opsgenie instance. One common use case involves creating Opsgenie alerts from CloudWatch Logs to help stay ahead of issues and prevent incidents. CloudWatch Logs is an AWS log storage and monitoring feature that collects logs from all systems, applications, and AWS services in a single place.