As IT and DevOps teams rely more heavily on third-party services, the likelihood of an external incident affecting your customers increases. The 2017 Amazon S3 outage comes to mind as a particularly large downtime event that took thousands of websites down with it. When things go wrong with either an internal or external service, the right people need to be alerted to properly respond to the issue and communicate with customers.

This is Opsgenie’s first Summit as an official part of the Atlassian team, and there are lots of exciting announcements and product enhancements to share. Post-acquisition, our goal continues to be empowering Dev, IT, and Ops teams to rapidly respond to, resolve, and learn from incidents, and these features were born from that mission.