The pandemic has accelerated the digital imperative across all industries. At ServiceNow, our purpose is to make the world of work, work better for people. That purpose has never been clearer as we help our customers solve some of the most pressing challenges of the 21st century—from talent shortages to continuing global vaccination efforts—and everything in between.
Business leaders face a do-or-die situation when addressing the challenges of the new world of hybrid work. Digital transformation within employee experiences is no longer simply a driver of growth and productivity—it’s an imperative to help employees find better balance and keep them creative, productive, and engaged.
During the pandemic, companies that weren’t digitally enabled had great difficulty dealing with the massive disruption that hit them overnight. For me, this reinforced the lesson that great customer experience goes beyond simply boosting engagement or providing multiple touch points. Instead, customer-centric companies outperform by realigning operations and processes for better customer outcomes.
Employees and customers want seamless experiences wherever work happens—in an office, a hospital, a manufacturing floor, at home, or on the go. To survive in the new world of hybrid work, companies must embrace digital platforms that empower their most important stakeholders. That’s why I’m thrilled to announce the Now Platform® Rome release, which is generally available to customers starting today.
Exoprise released its long awaited Teams Audio Video Conferencing sensor. This sensor fully tests Audio/Video end-to-end capacity, throughput, and network performance through the actual underlying Microsoft Teams and Azure infrastructure. The Teams AV sensor provides deep insight into a network’s capability to handle the Teams/Skype Unified Communications (UC) platform.
On September 4, 2021 a major submarine cable broke down in Vietnam causing network connectivity issues for a large portion of the population. Organizations hosted online and those with data centers outside those perimeters were hit the worst with most of their applications down or running extremely slow.
Today, it’s difficult to compile a list of all the managed infrastructure you have across your global estate. It’s even more difficult to collect all of the properties and values that make up that infrastructure, such as operating systems, enterprise licenses, networks, disks, mount points, data centers, regions, patch states, hypervisors, and so much more. Nevertheless, it’s ever more critical to have this information at your fingertips.
Monitoring, troubleshooting, and debugging your code all require logging. It not only makes the underlying execution of your project more visible and understandable, but it also makes the approach more approachable. Intelligent logging procedures can assist everyone in a company or community to stay on the same page about the project's status and progress.
