Operations | Monitoring | ITSM | DevOps | Cloud

Automated alerts or notifications are forwarded through texts, emails, pagers, and CRMs to tell you when an error or predefined event has been discovered within the service. They are integral to many business intelligence solutions, including site reliability monitoring to address the factors that impact website performance. A performance monitoring tool like Uptime.com makes it easier to configure your notification settings for testing various networks, SLAs, and servers.

The IT Infrastructure Library (ITIL) describes a framework for delivering IT services according to best practices, including best practices for what’s known as knowledge management. Knowledge management, which includes being able to gather, store, and share IT knowledge, is critical for IT service management (ITSM).

ITIL 4 value streams have become a hot new topic for ITSM teams all over the world. The latest version of ITIL may have caused a learning curve for IT professionals and left a lot of room for discussion and elaboration. Value streams are not new; in fact, the concept has been around since as early as the beginning of the 20th century in Ford’s factories. Now, ITIL 4 has leveraged value streams as a core concept in an attempt to deliver value to all stakeholders.

If you’ve worked with load testing before, you know that there are a lot of things to consider. Whether or not you should combine load testing and mocks is one of those considerations. Getting to the answer requires knowledge of your infrastructure and your development procedures, which will all influence what questions you need to ask yourself.