Operations | Monitoring | ITSM | DevOps | Cloud

Can devs and designers get along? - Dev Matters S1E02

In this episode of Dev Matters, Don and his guest Ben Sanders discuss whether software developers and designers can really get along. Ben shares stories, tips, and strategies pulled from his experience of over 15 years in the software industry. This episode was recorded in front of a live studio audience on Twitch.

Splunk SOAR Playbooks: Azure New User Census

Hafnium is the latest cyberattack that utilizes a number of post-exploitation tools after gaining access to Exchange servers through a zero-day exploit. One of their persistence methods was creating new user accounts in the domain, giving them the ability to log back into the network using normal authentication rather than use a web shell or continue to re-exploit the vulnerability (which has since been patched). Learn how you can use Splunk Phantom to automate account monitoring to ensure that threat actors are not exploiting vulnerabilities to access sensitive information through authenticated accounts.

Resource check profile - Monitor Windows event logs and Linux syslogs

Track server resources such as Windows event logs and Linux syslogs to monitor specific events and strength your server's security. Internet-facing systems constantly confront the risk of security hacks and data theft. While you're monitoring key performance metrics of your servers, keeping an eye out for security incidents is also necessary. This can be achieved through event log monitoring for Windows servers, and syslog monitoring for Linux servers.

5 Customer Service Tips For Professional Services Firms

Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.

6 Best Bandwidth Monitoring Tools

Your network relies on reliable data transmission. Not only could troublesome connections yield negative results for customers, but connectivity issues could also indicate deeper problems within your network. However, if you monitor your bandwidth consistently and carefully, you can maintain your network’s health and solve issues as they arise.

Troubleshooting Firewall Issues in DigitalOcean

DigitalOcean is a cost-effective virtual private server (VPS) provider popular among the developer community. The platform also offers services for rapid development, deployment, testing, and maintaining modern distributed applications. One of these services is a managed firewall solution that allows blocking unwanted traffic. It’s relatively easy to manage and deploy as an infrastructure component. Sometimes, however, operations teams need to dig deeper when the firewall blocks network traffic.

IDC: Become a Digital Innovation Factory with These 4 Pillars of Modern DevOps

It’s do or die. In today’s brutally competitive digital economy, it is imperative for organizations to transform themselves into software-driven businesses — becoming “digital innovation factories” that can quickly and efficiently create and distribute new digital services. This enables them to be resilient, nimble, and innovative, creating business value and responding to market shifts and to customer needs. What does it take to keep your digital innovation factory humming?