Operations | Monitoring | ITSM | DevOps | Cloud

The weakest link in most digital networks is the person sitting in front of the screen – the defining feature of the Internet of People (IoP). Because that’s where, through cunning and manipulative tactics, unsuspecting recipients can be tricked into opening toxic links. Little do they know, however, they’ve unwittingly opened the gates to digital catastrophe. Of course, I have nothing against people. In fact, some of my best friends are people!

Gartner predicted, by 2020 90% of Artificial Intelligence (AI) and Machine Learning (ML) would have been deployed in enterprises through “AIOps” – a combination of machine learning and operations. An AIOps approach has the potential to reduce costs and risks by automating routine IT Operations tasks while returning more control over decisions to the organization.

As organisations face outages and various security threats, monitoring an entire application platform is critical in order to determine the source of the threat or the location of the outage, as well as to verify events, logs, and traces in order to understand system behaviour at the time and take proactive and corrective actions.

Grafana Labs has had a long commitment to educating our customers and community about all of our open source technologies and products, with our community Slack, webinars, conferences, documentation, and of course, this blog. In 2021, we decided that it was time to create a formal education program to provide more structured, repeatable, and scalable learning experiences – all while providing the same compelling and quality content our community is accustomed to.

Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.

Professional service management software is not a luxury for modern service businesses; it's a necessity that ensures greater profitability and growth potential. Professional service management tools are crucial for growing service businesses. As a service business owner, it's never been more important to consider investing in automation solutions to maximize the efficiency of your workforce.