Operations | Monitoring | ITSM | DevOps | Cloud

We recently underwent a System and Organization Controls SOC 2 Type 1 examination resulting in a CPA’s report stating that Mattermost has developed effective controls over the security, availability, and confidentiality of the Mattermost Cloud platform.

One of the areas highlighted in end-user reviews from Catchpoint’s Gartner Peer Insights Customers’ Choice Distinction was the depth and breadth of visibility our global node network provides. “Any time we have had a question about an element of our environment we have been able to create a Catchpoint test to measure it. The data collected by Catchpoint tests is in-depth and very useful for understanding product behavior and performance.”

2020 will go down as one of the hardest years that brick-and-mortar businesses have ever experienced. By the end of March this year, half of the world’s population was estimated to be on “lockdown,” causing an unprecedented shift in priority for businesses from brick-and-mortar stores to ecommerce channels.

‘Tis the season to set 2021 goals. Whether setting OKRs, KPIs, KPAs, MBOs, or any other flavor of goal-setting frameworks in an endless sea of acronym soup, chances are that you’re still dealing with a sizable disconnect between business objectives and daily engineering work. Service Level Objectives (SLOs) have boomed in popularity because they provide a common language between business stakeholders and engineers to set aligned goals.

When approached by stakeholders in their organization, few security teams can confidently demonstrate that logging and alerting capabilities are working as expected. Organizations have become more distributed and reliant on cloud offerings for use cases such as identity and access management, user productivity, and file storage. Meanwhile, adversaries have extended their operational capabilities in cloud environments.

Monitoring and analytics have been an issue for Serverless systems since they were invented. While it’s easy to attach an agent like NewRelic or DataDog to a server or container, function monitoring requires a different approach. Serverless applications, where logic is distributed over a large number of functions, attaching agents or wrappers leads to cost increase and development overhead.

Dave Widener is CTO of MyHealthMath, a provider of health plan decision support tools which simplify every aspect of open enrollment. Widener is executive leader for the company's entire technology function including R&D, strategic planning, cybersecurity, and technical product execution. Widener’s career encompasses IT management and leadership roles in the energy, life sciences, consumer products and banking sectors.

As a network admin or a network manager, you’re likely using a ton of software and tools—from network monitoring tools like Auvik to ITSMs like ServiceNow to communications apps like Microsoft Teams. With a lot of tools comes a lot of data, which can show you how your network and your team are performing over a period of time. The challenge is putting all of those pieces together to see the bigger picture.