The first five weeks of Knowledge 2020 covered a succession of core themes—Accelerate, Build, Succeed, Connect, and Dream. The theme of the sixth and final week of this epic virtual experience is an appropriate one: Act. As in, put all this Knowledge know-how to work with our employees, our customers, and in our jobs. Week 6 covered this ground in style.
ServiceNow Safe Workplace apps make returning to the workplace work for everyone As we continue to navigate the complexities of COVID-19, top of mind for enterprise leaders is how to safely re-open and return employees to the workplace. Getting here has been no small feat, and returning to our workplaces will not be, either.
One major highlight of Week 5 at Knowledge 2020 was CEO Bill McDermott’s “Dream” keynote presentation, during which he was joined by chief product officer CJ Desai and Amy Lokey, head of design and UX. McDermott led off by explaining how a “workflow revolution” is underway in global business. Powered increasingly by machine learning and artificial intelligence, digital workflows are dramatically improving work experiences for employees and customers, McDermott said.
Between now and 2024, businesses are expected to spend more than $7 trillion on digital transformation. There’s a lot at stake with those investments, said ServiceNow CEO Bill McDermott, in this week’s “Dream” keynote at Knowledge 2020. “The [companies] today that are more digitally transformed will have a real advantage over their peer groups,” he said. “If you look at results, they’re already gaining market share.”
ServiceNow’s CIO and chief talent officer on what to expect in the months ahead The COVID-19 pandemic has turned the world of work upside down. As organizations and their employees navigate an uncertain future, one thing is clear – the traditional workplace will never be the same. In a recent CBS News poll, fewer than half the respondents (44%) said they would be comfortable going to a workplace outside the home.
The million-dollar question we are hearing on an almost daily basis is ‘when will we have a vaccine for COVID-19?’. According to many sources, including the New York Times, it may still be a long way off. This means the prospect of living in the ‘new normal’ is something we may need to accept and adapt to for quite some time.
Financial services is no stranger to disruption. From fintech to blockchain and beyond, the industry has bobbed and weaved through a decade of constant change. The good news is that this experience makes the industry uniquely positioned to lead through the challenges of COVID-19. The bad news is that those financial organizations that can’t rise to the task can lose the trust of customers counting on them in their time of need.
Think about it. Without the efforts of communication service providers (CSPs) who handled a massive surge in traffic patterns, it would be much more difficult to work from home, learn online, or binge Tiger King. However, while they rose to the challenge, it also exposed the need for more agility in communications operations, sparking a renewed focus on the need for service transformation.
Week 4 at Knowledge 2020 expanded the virtual gathering’s breadth and depth, especially when it came to several IT Workflows sessions by top companies around the world. Here are a few highlights from key presentations.
Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.) Great CX starts with great EX A global pandemic shouldn’t distract CEOs from their focus on implementing digital technologies and workflows or from fundamentally improving their businesses.
