Zoom Video Communications, Inc. and ServiceNow today announced a commitment to each other’s technology solutions to make work-anywhere experiences work even better. With the ongoing pandemic and shelter in place orders Zoom’s usage rocketed to 300 million daily meeting participants in April 2020. Zoom deployed ServiceNow’s Customer Service Management (CSM) to scale its customer service operations and enable critical communications capabilities for its global community.

Chatbots are rising in popularity, both in consumer and enterprises circles, because they are quick, sometimes clever, and ultimately help workers and customers get answers to common questions without bogging down your service team. As part of our ITSM Professional package, ServiceNow’s Virtual Agent far exceeds some of the chatbots you may have used in your personal life for one simple reason – access to information.

CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as part of a ServiceNow digital workflow experience.

We measure a lot of our ITSM success through increments of time. But mean time to resolution, time on page in the knowledgebase, and cases-per-hour aren’t just go-to metrics. They set the cultural expectations for our service teams – that improving service times, without sacrificing quality, is paramount.

Look around your desk, and you probably see a variety of tools that make you more productive — an ergonomic chair, a mug of coffee or tea, a notepad, or a charger. As individuals, we put great thought into making our personal space productive, a habit that many organizations have yet to fully replicate in their digital workspaces.

How to allow customers to easily request data privacy under the California Consumer Privacy Act Julie, who recently took up baking cupcakes as a hobby, is furious—and not about her culinary skills. She hadn’t realized how much of her personal information the company from which she bought her supplies had harvested and sold, without her express permission.

ServiceNow, the leading digital workflow company making work, work better for people, today announced it has signed an agreement to acquire Sweagle, a Belgium based configuration data management company. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the ability to leverage machine learning to identify and help prevent potential misconfigurations from causing outages in produc

The California Consumer Privacy Act (CCPA) is a new act that strengthens and unifies data protection for consumers by giving California residents more control over their personal information. This regulates not only how it is collected and used, but also, how it is sold by companies. The CCPA went into effect January 1, and enforcement will begin July 1.

Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas Using ServiceNow Safe Workplace Apps to Make Returning to Work, Work for Everyone In only four weeks since the initial release of ServiceNow’s Safe Workplace apps, close to 400 customers worldwide have implemented over 1,600 app installations to manage the safe return of their employees.

When I listen to our telecommunications customers describe their biggest frustrations, a consistent theme is the need to seamlessly connect across silos, systems, and processes. Work should be intuitive.