ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool, to enhance COVID-19 contact tracing. The integration will use the Wi-Fi-enabled proximity reporting application to help organizations manage the return of employees to the workplace, as well as closely monitor workspaces, to maintain proper physical distancing. We’ve also added new capabilities to the ServiceNow Safe Workplace suite to make business travel safer and more manageable.

As a former ‘customer side’ telecom professional, I’m in the fortunate position of having regular and open discussions with CEOs and CIOs across the industry. We talk about the issues and challenges facing the telecom industry and the exciting opportunities for change and growth. Not surprisingly, a major topic among us in recent months has been the impact of the COVID-19 pandemic and the lessons learned from this period.

It’s an honor to be named a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM)! ServiceNow Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience. This recognition as a Leader in the 2020 ITVRM Magic Quadrant comes shortly after Gartner also named ServiceNow as a Leader in the 2020 Magic Quadrant for IT Risk Management and in the 2019 Magic Quadrant for Integrated Risk Management Solutions.

Gen Z's, who now represent a significant portion of the workforce, are bringing unique experiences and worldviews to the workplace. They're digitally native, socially conscious, and managed to survive a global pandemic and are starting their careers remotely. Snacks in the breakroom aren't their main concern. They're "conscious candidates," seeking passion and purpose to inspire their best work.

Governments around the world have long understood the advantages of digitising their services. It’s fair to say, however, that most public sector agencies are just beginning their digital journeys. Public agencies face unique challenges compared to the private sector. Notably, they serve citizens rather than customers. This simple difference means greater pressure to deliver digital services within strict budgetary limits while protecting data and complying with regulations.

If you’re a Marvel® Comics fan, you might have heard about the superhero named Darwin. Darwin can evolve based on need and environment. For instance, he can acquire night vision for his evening’s mission or develop gills if swimming underwater. As with Darwin, adaptation is an essential skill for many IT operations superheroes out there as well, tough times or not.

It’s an honor to be recognized as a Leader in the Gartner 2020 Magic Quadrant for IT Risk Management (ITRM)! The comments from our customers are an extra tribute. According to the report: Per our understanding, the fact that we could exceed our customers’ expectations with our integrated risk portfolio and the Now Platform means we met our goal–now we must aim higher.