Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.

Website downtime can have severe consequences for businesses, leading to lost revenue, decreased user trust, and lower search engine rankings. This article explores the concept of website downtime, its causes, and how to prevent it, as well as providing a list of online tools and methods for checking website availability.

Website downtime can be a frustrating and costly experience for both website owners and visitors. This article will explore the common causes of website downtime and provide practical tips on how to prevent and minimize its impact on your website's availability and performance.

API requests are an essential part of modern software development, allowing applications to communicate and exchange data with each other. In this article, we'll explore what API requests are, how they work, and the various components that make up a successful API call.

Website response time is a critical factor that impacts user experience and search engine rankings. This article explores the importance of website response time, its components, and how it differs from page load time. We'll also discuss the impact of slow response times and provide standards for good performance.

If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.