Last month, Catchpoint’s CEO, Mehdi Daoudi, took part in episode 3 of the MIT Sloan CIO Digital Learning Series focused on the post-pandemic workplace and customer experience. Episode 4, which took place over Zoom on Wednesday, September 9th, picked up where last month left off with a candid discussion between business leaders, consultants and MIT academics about the ongoing challenges enterprise is experiencing due to COVID-19 and how business leaders and others are handling them.
There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is exactly what’s needed to solve a digital incident that’s constantly evolving. The ability to get key stakeholders together in a single video meeting to discuss an incident can speed up valuable response time and save potential lost revenue.
In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it isn’t satisfactory they’re going to move on. That puts an increasing amount of pressure on customer service teams.
We are excited to announce PagerDuty’s flexible, one-touch integration with Zoom Video Communications. The integration gives users the ability to create Zoom meetings directly within PagerDuty so teams can instantly assemble face-to-face, share incident details in real time, and orchestrate comprehensive incident response.
Trends in the infrastructure and software space have changed the way we build and run software. As a result, we have started treating our infrastructure as code, which has helped us lower costs and get our products to market more quickly. These new architectures also give us the ability to test our software faster in production-like deployments, and generally deliver more stable and reproducible deployments.
In Part 1 of our Complete AWS Lambda Handbook for Beginners, we gave a refresher on the fundamentals of AWS Lambda and what is AWS Lambda. In this post, we’ll look at AWS Lambda pricing, some interesting Lambda facts and examples of great AWS Lambda use cases in your serverless application.
Most of the applications we see for the ELK stack are from businesses which want to improve their customers' experience. To return relevant search results and to create Kibana dashboards that allow them to analyse data and give the customers what they want. But there are some cases where the customer is always wrong, and where the last thing you want to do is give a site visitor what he wants. Welcome to the world of forensics, compliance and fraud detection.
