Learning from Major Incidents: The Opportunities We're Missing
While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative. Organizations often miss the opportunity incidents present: learning.