Operations | Monitoring | ITSM | DevOps | Cloud

"4:00 in the Morning" - Managing a VDI Migration

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

Chaos engineering + monitoring, part 2: for starters

Oh man, did I get ahead of myself in my last post! I started chatting tools, and I realize now that I really should have been talking more about why I’m using Sensu and Gremlin. But it didn’t occur to me until last year at Monitorama. John Allspaw gave the keynote talk (Taking Human Performance Seriously). While you can watch the talk here, I’ll highlight a few points...

Announcing Stackery-Native Provisioned Concurrency Support

The seamless scaling and headache-free reliability of a serverless application architecture has become compelling to a broad community of cloud specialists. But for those who have yet to become converts, a specific issue related to service startup latency—Cold Starts—has been one of the cited key objections. Fortunately, the serverless marketplace is maturing.

Delivering on Data's Promise Requires a Personal Touch

I have often heard it said that "data is the new oil" - it has value if it can be extracted and used correctly. How to extract value and leverage this opportunity - and occasional threat - is what I most commonly hear is keeping today's executives awake at night. From mom-and-pop shops to global enterprises, within nonprofits and the public sector, every leader wants to become data-driven. Unlocking the power of data is, obviously, critical to success.

Announcing: First Paint Metrics and Advanced Visualizations

Since Real User Monitoring first launched in 2015, Raygun has helped thousands of teams identify and resolve front-end performance bottlenecks impacting their customers. Today, we’re excited to announce support for first paint and first contentful paint, along with rich new visualizations designed to help you better identify and diagnose performance problems in your software.

Is your business PCI DSS compliant?

How Chooseus Life Insurance lost its customers’ cardholder details and their trust In August 2019, reporters began flocking to Chooseus Life Insurance’s head office in Detroit after news leaked that thousands of the company’s customers had lost money due to a security breach. The CEO of this life insurance company released the following statement: “We have had your trust for two years.

Resource Management, Images, and more with ServiceDesk Plus 11.1

The user education team at ServiceDesk Plus brings you a close-up on all the great features built into ServiceDesk Plus 11.1. Learn how resource management helps you distribute tasks among your techs; add images to your service templates; customize your application pages by user, and much more.