Businesses are comprised of different departments and professionals, with data flowing across the organization. When there’s a data breach, it’s usually the data protection officers (DPOs), CIOs, and CISOs who take the brunt of the blame; however, since the introduction of the General Data Protection Regulation (GDPR), all staff are more responsible for data handling.

As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.

More often than we’d like to admit, we tend to underestimate the impact of every moving part within an organization—especially those that seem small or insignificant. And usually, it’s not until we’re facing the fallout of neglecting that seemingly insignificant factor when we realize what a mistake we’ve made.