ServiceDesk Plus, ManageEngine’s flagship IT service management (ITSM) solution, has been named a Niche Player in this year’s Gartner Magic Quadrant for IT Service Management Tools. The Magic Quadrant offers insights for organizations shopping for an ITSM tool for their business needs. The research names some vendors based on strict inclusion criteria that includes vision, capability, size of operations, number of large customers, and more.

The all-new UI of ServiceDesk Plus We are excited to launch the all new user interface for ServiceDesk Plus Cloud, the flagship ITSM software from ManageEngine. This latest UI update takes cues from the minimal design language and features restructured layouts that puts the user at the center of every module interaction. The new user experience is based on four dimensions. This redesign comes with multiple new features, as well.

More organizations than ever before have shifted to a hybrid work culture to reduce the impact of COVID-19. This unprecedented change has not only given rise to new security challenges, but has also considerably increased the surface area available for an attack. A blend of personal and corporate endpoints in use, geographical spread of resources, and a sharp spike in the overall number of security threats have further complicated the already labor-intensive security landscape.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. Organizations on a global scale observe Cybersecurity Awareness Month to educate and instruct their employees on cybersecurity best practices. This week we highlight some cybersecurity trends that are shaping the industry today.

Are you a managed service provider (MSP) who monitors the networks of multiple customers from a central location? ManageEngine launches OpManager MSP, tailored for MSPs with customer-centered network monitoring and seamless management of different customer networks over multiple locations.

Cyberthreats have been coming at us from the left, right, and center. The number of cyberattacks is forever on the rise, and companies need to keep ramping up their security measures to protect themselves. It’s important that these measures cover every aspect of a network environment. To understand why monitoring your whole environment is so important, let’s take a look at what an attacker might do once they get inside your organization.