Jason Chan, a key member of the Torq Advisory Board, has spent more than 20 years working in pivotal cybersecurity roles. One of his most important positions was leading the information security organization at the video streaming behemoth Netflix for more than a decade. His Netflix team set the bar extraordinarily high, focusing on sophisticated risk assessment and management, and compliance management strategies and approaches.

IT operations move fast. If you’re an ITOps leader, you need to be moving just as fast to make sure your team has what it needs. Positioning your team for success isn’t easy: complexity in IT is increasing every year and can reach a point where it exceeds a person’s capacity to keep pace. In the face of massive growth, ITOps teams can face major challenges with productivity, burnout and efficiency.

History will look back on this period of the 21st century as a pioneering, resilient, and excitingly disruptive time. We’re deep into a dynamic era as the cloud, Artificial Intelligence (AI), IT automation, and digital transformation converge to drive challenges and dazzling opportunities. The sheer force and potential of AI—coupled with unprecedented security risks and ongoing infrastructure advances will shape enterprises for years to come.

“If you fail to plan, you plan to fail,” said Benjamin Franklin. These words cannot be overstated in most business fields, especially when it comes to automation. Process automation has the potential to enhance operations in most organizations, but problems can emerge when they don’t plan and strategize around their automation objectives.