Operations | Monitoring | ITSM | DevOps | Cloud

How to Structure an IT Help Desk

Managed service providers (MSPs) need an IT help desk to address and answer the technical questions of clients. In the modern MSP environment, the IT help desk is the primary source of contact between customers and knowledgeable, responsive support personnel. Successful help desks are customer oriented and encourage clients to report IT incidents when they occur.

Monthly Moo Update | September 2021

This has been quite the summer to remember as we continue to witness our customers achieve remarkable efficiencies through automation such as deep integrations with change pipelines to suppress alerts during maintenance windows and correlating alerts to create incidents with dynamic and evolving descriptions that dramatically improve Incident management processes.

Serverless observability and real-time debugging with Dashbird

Systems run into problems all the time. To keep things running smoothly, we need to have an error monitoring and logging system to help us discover and resolve whatever issue that may arise as soon as possible. The bigger the system the more challenging it becomes to monitor it and pinpoint the issue. And with serverless systems with 100s of services running concurrently, monitoring and troubleshooting are even more challenging tasks.

What's in a Name? "Network Specialist" vs. "Network Engineer"

The meanings behind job titles can be an elusive thing in that they might only make sense to the people actually in the roles. Take networking jobs. It’s pretty common for people to think some titles can be used interchangeably, and that depending on where you work, a job may have a different name. In some cases, even IT professionals believe that the network specialist vs engineer are jobs are really the same responsibilities.

Sumo Logic Red Hat Marketplace Operator

Red Hat OpenShift is an open source container application platform that incorporates a collection of software that enables developers the ability to run an entire Kubernetes environment. It includes streamlined workflows to help teams get to production faster and is tested with dozens of technologies while providing a robust tightly-integrated platform supported over a 9-year lifecycle.

The Top 5 Node.js Performance Measurement Metrics

Using Node.js as a JavasScript runtime has its advantages. However, it requires significant maintenance to keep it working as expected. Here are the top metrics you should monitor for Node.js performance measurement analysis. Application programming interfaces or APIs that use the Node.js runtime environment are scalable. Node.js is asynchronous and event-driven, which means the application can handle multiple connections at the same time.

Why you should be using a VPN when working from home

With so many of us working from home full time for the last 16 months, VPNs have become essential tools for companies to keep their staff working in a safe environment. What we mean by “safe” is mainly about your online presence whilst performing daily tasks for your job.

Bolster OT Security with Graylog

Anyone tracking the evolution of the IT industry is probably familiar with the concept of Industry 4.0. Essentially, it describes the process by which traditional industrial tasks become both digitized and continually managed in an IT-like fashion via modern technologies like cloud computing, digital twins, Internet of Things (IoT) sensorization, and artificial intelligence/machine learning.

An Easy-to-Follow Guide on Migrating Your Website With Minimal Downtime

Businesses and successful social enterprises might need to move their website to a new host or server for various reasons. Perhaps you've expanded beyond what your current provider can offer or need a faster server or host. No matter the motivation, making website migrations more efficient is essential to keeping your business operations running. Although technological advancements have improved the delays that result from transferring sites, there can still be a lengthy delay.