Operations | Monitoring | ITSM | DevOps | Cloud

Yesterday, we watched a nail-biting finish at the Tro Bro Léon cycling race in France. It was head to head for the finish between Pier Allegaert and local Yorkshireman Connor Swift. The time difference between Allegaert and Swift was milliseconds. That’s right, less than a second after 207km of racing!!! It was so close that even the race officials had to study the photo finish to determine the winner, after the tightest of sprints!

According to the latest report on ITSM in 2021 and beyond, when asked what main area their service desk would be focusing on in 2021, the largest proportion of respondents specified they will be focusing on automation of processes, tasks, and ticket handling. Some of the biggest trends are around Chatbots and Virtual Agents, as specified by 44% of respondents, and self-service, as specified by 42% of respondents.

Customer preferences are constantly evolving, just as much as technology. This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally fast change management function. Organizations that focus just on the mechanics of change management but ignore the principles and intended outcomes are likely to make mistakes. But you can avoid these mistakes through intelligent design and application of change management.

Customer preferences are constantly evolving, just as much as technology. This can have a significant impact on your business and its internal operations. Such fast-paced evolution demands an equally fast change management function. Organizations that focus just on the mechanics of change management but ignore the principles and intended outcomes are likely to make mistakes. But you can avoid these mistakes through intelligent design and application of change management.

Monitor Citrix Virtual Apps and Desktops for free with SCOM We have released a SCOM Management Pack for monitoring Citrix Virtual Apps and Desktops that is completely free of charge. It contains some of the must-have monitoring and automation features to keep your CVAD platform running. Get your copy here!

Mattermost v5.35 is generally available today. Incident Collaboration: Ad hoc tasks, stakeholder overview, and more (Cloud and E20 Edition). We are excited to release multiple new features for the Incident Collaboration product:

After 2020, there are only two types of businesses: those who have retained customers or grown, and those who lost customers to more nimble competitors. There are many reasons. The transition away from traditional retail, shifting customer expectations, and internal operations challenges due to increasing complexity all play their parts. However, the main reason is simple. 2020 affirmed that there’s no such thing as a non-digital business.

As the digital-first operating world evolves, IT organizations are struggling to decide which practices to maintain and which to phase out. This transition from a “plan/build/run” lifecycle to a more agile, team-oriented structure has become the catalyst for organizational conflict, challenging the very foundation of how companies should operate.

As organizations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better understanding into their distributed software and hardware assets. IT teams need immediate access to detailed information in context of services and underlying assets they run on to make more intelligent decisions about their IT investments. Having asset visibility at their fingertips enables them to maximize cost savings, secure assets, and improve the employee experience.