No matter what kind of industry you’re in, as long as you have customers or clients and offer any type of service or product – you’ll get a complaint or two once in a while. If you’re dealing with a large number of customer companies or queries, you’ll want to invest in a top-shelf customer support software solution. Customer support software solutions make quick work of customer queries.
Robots.txt file is one of several text files. Website owners develop this to instruct Google and other search engines about how they will crawl on their website pages. This file tells the search engine not where to and where to not go on a website. Google describes robots.txt as being primarily used to manage crawler traffic into a website and keep a website page away from Google, although this will depend on the type of file that it is.
The power of the Internet and the World Wide Web is known to everyone. Within a few years after its inception, businesses started to take advantage of all the facilities in features. And within no time, e-commerce became prominent as a new way to do business. Nowadays, it is the dominant way any company or business can reach its customers across the globe with a website.
Customers interact with your business multiple times before reaching any goal. These repeated digital interactions are what make up the customer journey. Your customers’ overall experience across the different channels as they engage with your organization (websites, social media, email, etc.) make up the customer experience. Customer journey analytics refers to the process of analyzing the experience of customers across multiple touchpoints in the customer journey.
Tracking your work hours has become more essential than ever due to increased remote working. Imagine a scenario where you have completed a lot of work and with much efficiency. However, you did not track the time. That would be a pain. But there’s help at hand as time tracking apps allow you to track your work hours. A reliable time tracking application helps you concentrate on your work. You do not have to rely on your memory or break your workflow, as the time tracking app will do it for you.
Your business seeks a high-performance, flexible, cost-effective, and more secure alternative to Multiprotocol Label Switching (MPLS). Welcome to software-defined wide area networks (SD-WANs)! An improvement over legacy dedicated MPLS circuits, SD-WAN solutions deliver easily manageable networks with a high quality of service (QoS). Yet, your IT team tells you that SD-WANs aren’t cloud-optimized or mobile-device friendly.
Seeing someone manage big projects makes it seem like an easy job. How long would it take to send emails to employees? It probably takes a minute to check your inbox or call a member of your team to give them an assignment. Actual project managers will tell you that this cannot be further from the truth. Sure, all those small tasks take a small amount of time but group them all and you get a shocking amount of time.
Artificial Intelligence is in the news a lot, and it’s hyped as a cure for all ills in the same breath it’s suspected of spelling doom for us all. What’s the truth behind all the noise? What does artificial intelligence do, seeing as it is simply everywhere. The truth of the matter is that whatever the would-be prophets say, artificial intelligence and machine learning is here, now, and has applications to your day-to-day.
Customer experience, or CX, is essentially the overall impression customers form of your business during their various interactions in the buyer’s journey. It plays a deciding role in their likelihood of not just an immediate purchase but in their decision to remain loyal to your company and recommend you to others. For today’s tech-savvy customers, the experience that they get while doing business with your brand is just as important as the quality of your products, if not more.
Event management is at the heart of the trend of virtual events. Whether it is online trade shows, webinars, or live-streamed conferences & performances, everything is possible nowadays thanks to the latest technology. However, for hosting a successful virtual event, you need to opt for the right tech tools. With the help of these tools, you can drive registrations and engagement and run the event without any hassle.
