Your Monitoring Stack Wasn't Designed. It Was Procured.
The 2am war room hasn’t gone anywhere. Ten years after Gartner coined the term AIOps, the platforms are bought, the licenses are renewed, the dashboards are live — and serious incidents still get resolved by engineers paging across multiple consoles, trying to work out where the fire actually is. MTTR has barely moved. Alert fatigue hasn’t eased. The outcomes the category promised, in most enterprises, have not arrived. Matt Lowe’s recent article on AIOps names the shortfall well.