DevOps and SRE teams are under intense pressure to reduce the mean time to recovery (MTTR) when resolving incidents. With the proliferation of cloud services and the increasing complexity of DevOps toolchains, engineers today need to not only learn how to use these services, but also troubleshoot them when an incident is raised at 2 a.m. The problem is, many incident response processes are still manual today—cobbling together runbooks and ad hoc scripts and orchestrating people to respond.

Like death and taxes, IT incidents are inevitable. Issues like server outages and broken code are common—and costly. A single hour of downtime costs businesses more than $300,000 on average, according to Gartner. That’s why a solid incident management strategy is a must for any organization. “People solve incidents, but we can’t do it alone,” says Ali Rayl, Slack’s vice president of customer experience.

We are super excited to share that we are currently testing and in the process of rolling out a new desktop global navigation to all of our users. Things that are clear in retrospect often emerge from ambiguous and humble beginnings. Initially built as a simple on-call management tool for IT responders, PagerDuty has evolved into an end-to-end, enterprise-grade digital operations platform.

Another PagerDuty Summit is in the books, and we’re still coming down from the excitement and energy our customers and community showed us over the past week. We made several big announcements over the course of the conference, but none more significant than the AIOps advancements on our digital operations platform. We introduced a number of ways customers can apply machine learning algorithms and automation to a wide range of workflows across the platform.

There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is exactly what’s needed to solve a digital incident that’s constantly evolving. The ability to get key stakeholders together in a single video meeting to discuss an incident can speed up valuable response time and save potential lost revenue.

In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it isn’t satisfactory they’re going to move on. That puts an increasing amount of pressure on customer service teams.

We are excited to announce PagerDuty’s flexible, one-touch integration with Zoom Video Communications. The integration gives users the ability to create Zoom meetings directly within PagerDuty so teams can instantly assemble face-to-face, share incident details in real time, and orchestrate comprehensive incident response.

Today is a great day for PagerDuty customers, practitioners, partners, and employees as we’ve entered into a definitive agreement to acquire Rundeck, a Californian start-up that’s a leader and innovator in DevOps automation. Before I get into the technicalities of what our solutions can do together, let me first set the scene on why we decided to do this, now.

We are simplifying our pricing plans to provide you, our customers, with more value and to help you more easily choose the right package for your team and organization. Whether your team is just getting started with on-call or you’re ready to take a more proactive approach to digital operations, PagerDuty has a plan that is right for you. Read on to learn more about our new plan options, find out what’s best for your team’s needs, and see how PagerDuty can grow with you.