As noted in this blog a couple of weeks ago, we recently commissioned IDC to interview PagerDuty customers to quantify the business value they gain from our platform. It found that, on average, the 14 PagerDuty customers interviewed gained annual benefits of $3.48 million, a three-year ROI of 795%, and a payback period of just over two months.

“Engineering” and “creativity” aren’t often considered synonymous. However, in today’s world, where the online experience is at the forefront of virtually all business transactions and experiences, the creative engineer is finally getting the recognition they deserve. These individuals are quite literally building the virtual world we live in.

In January, PagerDuty brought together retail executives in EMEA (Europe, Middle East, and Africa) who wanted to better understand how technology can build an exciting future for retail in the wake of the pandemic.

Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our true business value. We recently commissioned a study1 with leading analyst firm IDC to capture and measure what kinds of results our customers are able to achieve by using our platform.

The always-on, always-available expectations of digital services have increased the requirements of technical teams to be ready and provide response around the clock. For teams new to this concept, introducing on-call can be stressful and complex. As part of PagerDuty’s main platform, on-call management is key to our business, but the non-technical aspects are also important for teams to consider.

It’s been almost a year since the world changed overnight and industries across the world quickly adapted to living, working, and learning fully virtually. While the world seemed to stop in an instant, many businesses saw an increase in demand and new challenges. PagerDuty was no different.

Dependence on digital business skyrocketed in the last year, with customers expecting seamless, always-on access to applications and digital services from any device, anywhere. This trend has placed developer and IT teams under more pressure than ever before to not only deliver these digital experiences, but keep them up and running at all times.

The Community and Advocacy Team here at PagerDuty recently spruced up our library of ops guides, and we’re excited to share them with you. If you’re not familiar with the ops guides, they are an open-sourced collection of long-form documents that cover a variety of topics related to real-time operations and incident management. We’ve given them some spiffy new headers, cleaned up some sneaky errors, and added a new section titled “Next Steps.”