Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty

What's New: PagerDuty Fits the Way You Work, Where You Are, and With the Tools You Love!

This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way you work, where you are, and with the tools you love to use! We continue to focus on enhancing the core functionality and aesthetic of the PagerDuty mobile app to help users better manage their digital operations while on the go. We strive to go beyond harnessing digital data from any software-enabled system to transform any signal into real-time insight and action.

PagerDuty Atlassian Jira Software Server and Data Center Integration V4 How-To Video

Learn how to integrate (install/configure) the PagerDuty Atlassian Jira Server and Data Center Integration V4 and test the integration workflow. Enjoy a suite of capabilities that allows users to coordinate an incident response right from a Jira issue by using the PagerDuty sidebar. Drive synchronization and collaboration between teams with complex workflows. Map users and accounts across PagerDuty and Jira Server and Data Center.

Less Is More With Intelligent Response and Automation

For better or for worse, we have become a society obsessed with efficiency. There are watermarks of it in every corner of our lives—from digital banking and e-commerce apps to smart thermostats and doorbells. Yet, despite us using automation in almost all aspects of our personal lives, a joint study conducted by PagerDuty and Dimensional Research found that, in contrast, 90% of companies have little to no automation for issue resolution.

PagerDuty University in the Era of Virtual Training

Social distancing remains essential as we eventually make our way through a post-COVID-19 world. Gone are the days of gathering 50 people into your largest boardroom, ordering pizza, and training them to be fully ramped on a product they are going to be relying on daily. PagerDuty is here to help during this time—a time where most businesses are having to run a virtual NOC, improve their digital crisis management processes, and speed up digital transformation timelines.

Stay Ahead of Outages With Proactive Incident Response

How would your daily life be impacted if you had a bird’s-eye view of your operations, their dependencies, and the ability to spot indicators that an incident or outage was likely to happen? What would it mean for your business if you were given minutes or hours to get ahead of disruptions instead of reacting to a surprise? For most organizations, enabling proactive incident response translates directly to dollars saved, brand reputation protected, and less burnout within response teams.

PagerDuty Microsoft Teams Integration

Drive real-time ChatOps and Empower HybridOps with the PagerDuty and Microsoft Teams integration. With millions of daily users, Microsoft Teams is an essential communication and collaboration tool for many businesses. Many modern IT Ops and DevOps teams count on Teams to keep everyone on the same page when things are running smoothly—and perhaps even more so when they aren’t.

A (Lobster) Tale of Two Systems aka the ServiceNow Chronicles

Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained the same or you’re now extra busy since more people are moving to doing everything online. I’ve been so busy that I haven’t been able to provide a proper update on the ongoings of Bikini Bottom—until now. But don’t worry! We’ll get through this together!

PagerDuty Salesforce Service Cloud Integration Workflow

Check out this demo of the PagerDuty Salesforce Service Cloud integration for customer service teams. See how a customer service agent can create an incident from a salesforce case, how an incident is assigned to the right person without falling through the cracks, and how an agent can maintain complete visibility into an incident before it gets resolved.