Operations | Monitoring | ITSM | DevOps | Cloud

Omnichannel Enablement: 4 technology success factors

The days in which a business could thrive by serving customers through brick-and-mortar stores alone are long gone. Almost all retailers now offer a variety of online and offline channels, often with some degree of integration to ensure a smooth customer journey across different touchpoints. However, even these multichannel and cross-channel strategies are increasingly falling short of modern expectations.

How to monitor Jetty using OpenTelemetry

You can now monitor Jetty for free using top of the line open source monitoring tools in OpenTelemetry. If you are as excited as we are, take a look at the details of this support in OpenTelemetry’s repo. The best part is that this receiver works with any OpenTelemetry collector: including the OpenTelemetry Collector and observIQ’s distribution of the collector. Jetty uses the JMX receiver.

Extending Visibility Beyond the Edge | Discovering Observability: Session 3

Success! Hybrid Cloud Observability is installed and running, but you’re still struggling to get that “single-pane-of-glass” experience between your on-premises infrastructure and cloud services. Managing two systems—even if they’re running the same software—is an unnecessary burden and we’re here to help you with the next steps. This session is about connecting your data between Hybrid Cloud Observability and SolarWinds-as-a-Service for combined insights and increased visibility.

Masking PII: Minimize Your Risk and Stay Out of Trouble

Consumers expect their personal information to be safe in your hands as they use your apps, services, and stores. Even in-person retailers collect customer data for loyalty programs, shopping history, and more. In addition, regulators and auditors — and while we’re at it, let’s add investors, board members, and partners to the list of people who expect all customer data to be secure at all times.

Top 105+ DevOps Interview Questions and Answers for 2022 ?

Thinking about breaking into the DevOps space? DevOps has become one of the biggest tech buzzwords. Tech giants – like Facebook, Amazon, or Google – have numerous open positions for DevOps engineers. But it is a competitive field to break into. So if you’ve been prepping for DevOps roles, here are some of the most common interview questions (and potential answers) to expect, including.

The Definitive Guide to Kubernetes in Production

Kubernetes has quickly grown in popularity, also due to its flexibility and power as a container orchestration system. It can scale virtually indefinitely, which has enabled it to provide the backbone for many of the world’s most popular online services. Plus, it is accessible and easy to set up. But, Kubernetes also comes with a few challenges in production.

Help Desk vs Service Desk: How to Choose the Right One

You’ve heard the term IT help desk. You’ve probably also heard of IT service desks. They’re pretty much the same thing, aren’t they? They sound similar enough, so when people start throwing around mentions of help desk vs service desk, you don’t raise an eyebrow. After all, you don’t want to seem like you don’t know what you’re talking about. Here’s the thing: an IT help desk differs from an IT service desk.