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Generative AI is revolutionizing the way businesses operate, from improving operational resilience to mitigating security risks and enhancing customer experiences. In a recent roundup of c-suite insights from three IT leaders — Matt Minetola, CIO, Mandy Andress, CISO, and Rick Laner, chief customer officer — we gain a comprehensive understanding of how generative AI is being used to improve business outcomes across organizations.
Generative AI has the world thinking about automation now more than ever before. The Information Technology Infrastructure Library (ITIL) has prioritized it from the start. ITIL has advocated for automation as a transformative tool for organizations to deliver business value, accelerate change, and reinvent service configuration management. By handling mundane tasks, automation can empower people to do more innovative and effective work.