Whenever you use open source software, you benefit from the community that surrounds it — whether it’s a bug fix, better documentation, a helpful tutorial or something else. We at Grafana Labs benefit from the open source community, too: from your participation, and the many OSS components we use in the development of Grafana itself. But what makes an open source community successful, exactly? And how do you build and nurture one?

We’ve all been there: at that frustrating moment when you have a problem or an urgent need and the customer support line is busy. Endless searching for answers turns up nothing that matches your predicament. That’s the friction ServiceNow teams are diving into headfirst to provide each of our customers satisfactory answers with promptness that matches the urgency they feel. Generative AI is helping the teams improve customer support at a rapid pace.