Even before any contracts get signed or budgets sketched out, every new project has to start with a plan. To cope with the nuts and bolts of a large project, leaders need to have a comprehensive and well-thought-through project management plan in hand.

The Ivanti Workspace Control 2020 release that occurred in August included Ivanti Neurons for Edge Intelligence, an innovative new feature which enables administrators to query endpoints and get real-time intelligence from across the enterprise in seconds. A function that works regardless of whether endpoints are on or off the corporate network. An essential feature considering the number of employees working from home.

In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.

In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.

IT asset management (ITAM) is one of the most crucial strategies for businesses to practice. If 2020 had you shuffling monitors and laptops all over the country, 2021 isn’t going to make things any easier. Next year looks to bring all new sets of challenges for tracking, maintaining, and budgeting for the assets that your IT organization has not had their hands on in almost a year.

As a world leader in professional services, Deloitte knows how to innovate and meet client requirements to a high standard. The professional services network uses ServiceNow IT Business Management and ServiceNow digital workflows to operate efficiently and deliver on client projects. Once Deloitte had achieved initial success with query management, the team began examining opportunities to use ServiceNow to digitise workflows across the organisation.

If you have ServiceNow and SCOM you will want to integrate these tools to ensure they deliver maximum value for your business. There are four key benefits of creating ServiceNow incidents from SCOM: 1) Increase value of existing infrastructure monitoring tools by consolidating information and integrating them with connectors. 2) Understand root cause of the problem and reduce Mean Time to Repair (MTTR) by transforming incidents into actionable alerts.