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The latest News and Information on IT Service Management, Service Desk and related technologies.

4 ways to save on IT costs in the asset life cycle [Part 3: Maintenance and support]

We’re back with part three of our four-part series on cutting down IT costs during the asset life cycle. In the last blog, we discussed ways to save in the asset deployment stage. In this part, we’ll look at maintenance and support, and examine ways to save during this stage of the asset life cycle. When it comes to IT technicians, time is money. On any given day, an organization can have thousands of assets in play.

Marathon Oil Boosts Its ITSM and Asset Management Capabilities Significantly with Help from Ivanti and Partner NCSI

Since 1887, Marathon Oil Corporation has been a part of providing energy all over America. The company is a public petroleum and natural gas exploration and production enterprise headquartered in Houston, Texas. Pat Nichols, Senior IT Systems Analyst, has been along for the ride for more than 40 of Marathon Oil’s 133 years of operation. She has witnessed many of the ebbs and flows the company has gone through and led teams through them all.

Ivanti Neurons Get More Synapses Sparking

I t’s been a whirlwind of excitement since our Ivanti Neurons announcement last month. We’ve been delighted by the responses received from customers, partners, and industry press. Among the many thoughts shared back, the ideas organizations have for solving operational challenges are getting creative. And why not? Imagine the possibilities with a platform that offers so much power to discover, manage, secure and service endpoints from the cloud to the edge.

Service Level Management: Tying it Together With SLAs, SLOs, and XLAs

Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding ways to improve their experience, what purpose does the service desk have? Service level management (SLM) holds IT pros accountable for services they’re providing to customers. But a common problem that arises from this strategy is fulfilling the parameters set within service level agreements (SLAs).

4 ways to save on IT costs in the asset life cycle [Part 2: Deployment]

Welcome back to our four-part series on cutting IT costs in the asset life cycle. In our last blog, we discussed challenges with spending during the asset procurement stage and learned about valuable reports that can help. In this part, we’ll talk about asset deployment and look at more reports that can help cut costs during this stage of the asset life cycle.

5 IT strategy considerations to ensure business resilience

If you’re a Marvel® Comics fan, you might have heard about the superhero named Darwin. Darwin can evolve based on need and environment. For instance, he can acquire night vision for his evening’s mission or develop gills if swimming underwater. As with Darwin, adaptation is an essential skill for many IT operations superheroes out there as well, tough times or not.

Manage Office 365 Outages With ServiceNow Integration

Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.

Ivanti Neurons Workspace: Deliver Faster Resolutions Without Disrupting Your Customers

When was the last time an IT conversation reminded you of the movie “Casablanca”? That happened to me recently when I was talking with another IT professional about Ivanti Neurons. We discussed how Ivanti Neurons will make life easier for IT by delivering more self-servicing, self-healing and self-securing experiences.

Why Monitor Cloud and On-Premise Infrastructure together?

Data centers and cloud are undoubtedly an integral part of business continuity strategies of companies to run operations with a distributed workforce amid the lockdown successfully. The Covid-19 outbreak and the resultant work from home policies have pushed businesses across globe increase in adoption of cloud infrastructure services up by 80%. Managing the entire suite of enterprise technology is not easy for businesses that have several vendors on board.