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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti's Latest Service and Asset Management Enhancements Resolve up to 80% of Issues Before Users Report Them

The theme for Ivanti this summer has been one of transformation, and in keeping with that theme, today we announced enhanced capabilities for the Ivanti Enterprise Service Management portfolio. Leveraging Ivanti Neurons, these enhancements include: The new releases give service desks greater visibility—in real time—to actionable information across their device estate to improve the accuracy, speed and efficiency of services delivered.

New integration with Uber for Business gets employees safely moving again

I miss being in a car. I really miss having someplace to go! But I’m also glad that when it’s safe to go back to our offices, I’ll have the option of commuting with Uber for Business, right from my ServiceNow Safe Workplace suite. We launched the ServiceNow Safe Workplace suite two months ago. It includes apps that help companies prepare for and facilitate a safe and effective return to their respective workplaces.

Hardware Asset Management: Knowing When to Upgrade

When is it time to say goodbye? For a hardware device, that question can be tough to answer. Though the device has been in the environment for several years, there is still usable life left. So why would we retire and dispose the device and spend additional money on a replacement? With the device’s lifecycle information, that answer becomes much clearer.

Workspace Control Now With Ivanti Neurons for Edge Intelligence

Following the formation of the Independent Business Unit earlier this year, we’ve been refocusing our attention on Ivanti Workspace Control. With the previous release being mainly focussed on maintenance, security, and performance improvements, this Workspace Control 2020 release will be our first major release since then. Workspace Control 2020 introduces several significant new features while also incorporating many of your User Voice requests (please continue to share with us).

Ivanti Velocity and Ivanti Speakeasy for Fast Onboarding of Supply Chain Staff and Processes

The COVID-19 pandemic has forced a dramatic shift in the way all industries work, including warehouses within the supply chain. With each minute wasted—equating to a loss of revenue that many companies simply can’t afford in the current climate—productivity must be optimized. On top of this, businesses are mitigating the possibilities of staff becoming unwell and having to find last minute replacements, all while facing increased demand as online shopping continues to peak.

SCOM Connector for ServiceNow - New Features Released

Our SCOM Connector for ServiceNow will enrich your ServiceNow deployment with direct integrations with Microsoft SCOM. Our suite of solutions are fast and easy to deploy, offer seamless integration, and can be fully customized. Streamlining your ServiceNow Incidents, CIs and mapping with SCOM has never been easier, with these new features we’ve just released.

Ivanti Neurons for Edge Intelligence for Our Fast-Changing Future

The demands on enterprise IT are set to grow exponentially. Edges. Many times, they represent an unknown—like the edge of space or a horizon for sea captains and pilots. And they give us mixed feelings—fear, anxiousness, direction, a sense of adventure. Most often, they represent a future state or location we are moving towards. For IT there is a new edge. The Edge of computing. The place where things and people are connecting with our networked digital world.

We studied how the pandemic has affected ITSM - here are the results

As the world moves towards the “new normal” on account of the pandemic, numerous adjustments and recalibrations have been made in all aspects of our lives, including the organizations we are part of. As businesses base their operations on a dispersed workforce beyond the corporate perimeter, IT teams have been the ones largely enabling this successful migration to home workspaces and further sustaining the remote network to foster productivity.