Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation is using to get things done. They want solutions, and they want solutions now. The strong presence of technology surrounds millennials and gen Z. They prefer instant workarounds and minimal human interaction. So, it is only natural to add the self-service technology that has apparent benefits for meeting millennial consumer behavior.

For IT teams it has never been an easy task to build and maintain an inventory of all the systems, software and hardware that organizations are reliant on to deliver their services and do something meaningful for the business with this information. As organizations grow they accumulate more and more asset and config data. Information inevitably ends up scattered across multiple, disconnected repositories; ITSM tools, service catalogs, software asset management systems, databases, spreadsheets etc.

It’s an honor to be recognized as a Leader in the Gartner 2020 Magic Quadrant for IT Risk Management (ITRM)! The comments from our customers are an extra tribute. According to the report: Per our understanding, the fact that we could exceed our customers’ expectations with our integrated risk portfolio and the Now Platform means we met our goal–now we must aim higher.

The wait is finally over. The first episode of our weekly podcast series aimed to alleviate all your remote work hassles is out. The efficacy of remote operations depends on a robust virtual private network (VPN). VPNs help facilitate remote work by acting as a conduit between an organization’s remote workers and its private network. VPNs ensure a safe passage for the transmission of business-critical data and grants end users access to on-premises services to maintain operational continuity.

When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that helped administrators, teachers, and students continue in their learning environments. Now that the ‘20-’21 school year is ramping up, it’s important that IT leaders in education continue on the path to success and plan for the expected and unexpected.

Tuesday morning you roll out of bed, turn off your alarm, tiptoe down the stairs, retrieve your paper, flip the hallway lights on, feed the dog, and start making coffee—in five minutes. Performing this series of early-morning tasks is called chunking. Certain neurons in the brain “bookend” the habit for you, signaling the routine has started (the alarm) and ended (coffee).

Deloitte had a problem to solve. It’s the world’s largest professional services company, with 300,000 employees in 150 countries and territories around the world. The firm’s leadership recognized that as demands on its workforce increased, inconsistent approaches to service management were impeding Deloitte’s ability to consolidate and scale worldwide. Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation.