Transformation of IT Ops When I think of the term IT Ops I immediately think of Enterprise IT and the traditional attributes that make up this function – many of which are in the middle of an industry-wide disruption – and its associated impact. At LinkedIn, when we first looked at business process support, shadow IT and non-accounted-for IT spend, about 10 years ago, it was a bit of a revelation to me how the landscape had already changed by then.

Gartner’s Hype Cycle for ITSM report highlights tools or technologies that improve IT operations. It’s a comprehensive, in-depth document, allowing support teams to gain insight into the latest innovations, industry trends and recommendations. The OnPage team is pleased to be included in the latest Hype Cycle for ITSM report, listing OnPage’s solution as a trusted, reliable source for IT service alerting (ITSA).

I hear it all the time when talking to future BigPanda customers; “I’m not sure BigPanda can really help me correlate all these alerts together because our CMDB is very immature.” Or sometimes, they don’t even have a CMDB, and incorrectly assume this disqualifies them from meaningful noise reduction and alert correlation. I’m happy to tell you the same thing I tell the folks who are looking at BigPanda for the first time. “No CMDB? No problem!”.

This is a companion post to a recent webinar with an OpsRamp partner, Flycast Partners. Check out the recorded webinar on YouTube and slides on SlideShare for the potential impacts of ITSM and ITOM silos and how a modern ITOM platform can help improve bi-directional collaboration and reduce mean-time-to-resolution.