Bug tracking is hard. Once more for your boss in the back. Bug tracking is hard! The support agent to developer handoff is a crucial yet an easily mishandled exchange. That’s bad news if you’re striving for low time-to-resolution targets and happy customers. Luckily, Atlassian and its app vendors provide an array of tools that can help you automate your bug resolution workflows to improve speed, consistency, and communication.

This week we’re proud to announce Grafana v5.2.1 stable is now available! Learn more and download the new stable release below, install the latest plugin updates, and check out this week’s collection of articles from around the web. Enjoy!

How to ensure visibility into your next-generation Kubernetes environment. Having assisted hundreds of enterprises in developing a new visibility strategy as they move to Kubernetes, I’ve learned a few things about how organizations learn, evolve and adopt a new method of application observability. Open source is usually essential to developing this understanding.

If you need to replicate a user error, you’ll know how difficult it can be to pinpoint the cause. Usually, you’d look at the stack trace or ask the user themselves. However, that’s a lot of guesswork, especially if the stack trace is obfuscated. We’ll show you how to replicate the error faster using Crash Reporting’s Breadcrumbs and the Real User Monitoring Sessions feature.

We are planing with more events and camps in 2018/2019. Please let us know if you are interested in joining us in Washington, D.C., Tel Aviv, Berlin or Stockholm.

Centralized log management lets you decide who can access log data without actually having access to the servers. You can also correlate data from different sources, such as the operating system, your applications, and the firewall. Another benefit is that user do not need to log in to hundreds of devices to find out what is happening. You can also use data normalization and enhancement rules to create value for people who might not be familiar with a specific log type.

With businesses collecting millions of metrics, let’s look at how they can efficiently scale and deal with these amounts. As covered in the previous article (A Spike in Sales Is Not Always Good News), analyzing millions of metrics for changes may result in alert storms, notifying users about EVERY change, not just the most significant ones. To bring order to this situation, Anodot groups correlated anomalies together, in a unified alert.

Your incident management process is greatly impacted by the tools you have available. And technology is key when it comes to gaining visibility and obtaining contextual data. You need tools to send alerts when incidents arise, as well as track activity for compliance reporting purposes. Whether you’re in healthcare, information technology or work at a small MSP – you need a robust incident management platform that gives you results and helps mitigate MTTR.

Antiquated pieces of technology create setbacks in every industry, and in healthcare – it’s the pager! Pagers are still being used even though they’re not HIPAA compliant and the infrastructure supporting them is dying out. That’s why doctors and healthcare personnel alike need an advanced way to communicate and protect patient information. Here are six reasons to think of pager replacement options.

Meet the new ChangeTower. It’s everything that’s important to you across the internet, in one visual stream. Website content monitoring is about more than just knowing when a change occurs. It’s knowing what changes were made made and how they’re important to you. We’re excited to introduce an all-new, reimagined ChangeTower that helps you filter out the ‘noise’ and stay effortlessly in-the-know across websites.