This article will explain what IT asset lifecycle is, how it can help you save your hardware and software spending, and share the industry best practices of IT asset lifecycle management.

This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.

The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories.

Knowledge is power. Especially when it’s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, we’re adding Knowledge Base to our Alloy Navigator mobile app. IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets.

Meet the Summer 2023 Release of Alloy Navigator Enterprise, the next generation of our award-winning ITSM/ITAM platform. Taking a big step forward in our technological evolution, this platform harnesses the power of cloud and on-premise capabilities, encapsulating our commitment to innovation, versatility, and user-centric design.

East Hanover, NJ — May 26, 2023 — Alloy Software is thrilled to announce that our latest offering, Alloy Navigator 2022, has been honored with the prestigious 18th Annual 2023 Globee® Awards for Information Technology. This achievement recognizes our commitment to delivering outstanding products, solutions, and services that set new industry standards.

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.

Understanding the role and function of IT Support.

An IT service desk is a functional unit that holistically maintains the IT service delivery–from “break-fix” to problem and change management to service level management.

Learn how to effectively respond to incidents and ensure business continuity with these incident management best practices.