IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, and your environment is optimized for availability and performance. In this article, we will go through ITOM’s scope of action, the main functions it covers, benefits of implementing it, and some possible challenges to consider when doing so.

Governance, Risk, and Compliance (GRC) are the practices that help protect your organization, ensuring that it meets its regulatory and legal requirements and operates transparently. As you can probably guess, GRC software can help you make these processes more effective and efficient. In this article, we will take a look at what these solutions look like and which are the must have software features they should include. Then we will break down the ten best GRC software solutions in the market for 2024.

In the dynamic field of IT Service Management (ITSM), innovation takes center stage through groundbreaking ITSM frameworks. YaSM, Yet Another Service Management Model, is one such remarkable approach that stands as a beacon of simplicity and adaptability. In the 69th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, dives into a captivating conversation with the visionary behind YaSM – none other than Stefan Kempter himself.

October is packed with incredible updates for InvGate Service Desk and Insight users. And when we say incredible, we mean it. Keep reading to discover all about: Already excited? Let’s see what it’s all about!

Software compliance protects your organization from legal, regulatory, and reputational damage. Done well, it stands as a fundamental pillar of your IT Asset Management (ITAM), by helping you keep track of your software assets and manage licenses effectively. Here, we will explore what this practice entails and how it can benefit your business both from an administrative and a financial perspective.

Keeping your organization thoroughly protected involves a number of different activities that fall under the domain of Governance, Risk, and Compliance (GRC). The framework addresses aspects that go from regulatory requirements to cybersecurity threats. Under the realm of IT Asset Management (ITAM), the right ITAM tool empowers organizations to take control of their assets, manage risks, and stay compliant.

Compliance Management is the set of practices that keeps your organization safe and in order. Implemented effectively, it can increase colleague and customer confidence, reduce the potential for legal exposure, and support governance. The implementation process comes with its challenges, as you have to coordinate different teams and at the same time address a range of regulations and laws.

Traditional IT Service Management (ITSM) training methods have long been associated with uninspiring, dry experiences. It's time to introduce a game-changer – ITSM simulations. This innovative approach is poised to completely transform the training landscape by reinventing how we grasp and implement ITSM principles. Simulations represent a paradigm shift in training, providing a hands-on, immersive learning experience that allows participants to apply ITSM principles in real-world scenarios.

Compliance Management is the practice that helps organizations comply with their legal, security, and regulatory requirements. It can support effective Risk Management and improve operational efficiency, reputation, and trust. In this article we will investigate the main activities involved in this practice, explore the implementation process and some challenges to look out for in the way. To finish off, we will see how InvGate Insight can help you streamline some key activities in this process.

We are very excited to announce that InvGate Insight has added a Software Compliance feature to enhance our users’ Software Asset Management capabilities. Ensuring compliance will allow organizations to avoid legal or financial fines and costly downtime, and at the same time, improve their software resource allocation. So, let’s see what this new module is all about and how it can level up your day-to-day IT Asset Management (ITAM) operations!