IT Asset Management (ITAM) is the process that manages, controls, and protects the IT assets in your organization throughout their lifecycle. To streamline this process, Asset Management Standard Operating Procedures (SOPs) can help standardize your workflow process and make the end-user experience more cohesive.

Asset Management dashboards are the best way for technicians and administrators to quickly identify and revise important information. For InvGate Insight, this means having a full look at your CIs and their updated status to make well-informed decisions. At InvGate, we are always looking for ways to address (even more) the specific needs and objectives of our customers.

We’re proud to announce that InvGate Service Desk has renewed its PinkVERIFY Certified status once again. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on. In 2023, Pink Elephant made in-depth changes to their certification process to accommodate a faster innovation pace.

Business process design is the starting point of any solid business strategy. This runs for Service Management, but it can also be applied to the rest of the enterprise. It creates a roadmap for teams to follow and incorporate to their workflows, guaranteeing operational efficiency and that technology is being leveraged at its full potential.

If you are in charge of managing IT assets in your organization, you probably know that software deployment is non-negotiable. One could say that it ranks very close to having a unified inventory and being able to manage it right from your IT Asset Management tool. Well, InvGate Insight did all that perfectly, and now it closes the circle of must-have features with the addition of the first release of its software deployment capabilities!

While theoretical knowledge provides an understanding of useful concepts and frameworks, practice is key for IT Service Management (ITSM) success. More often than not teams find themselves working in intricate real-world scenarios, where they need an agile and hands-on approach to manage IT services effectively.

We come to the close of yet another year, and as every year we take stock of our triumphs and learnings. The rapid pace at which 2023 has unfolded is almost surreal, like it went by too quickly but at the same time left a huge amount of lessons and accomplishments. As I pause to reflect on this transformative year for InvGate, a sense of immense pride and optimistic anticipation for the future washes over. Indeed, 2023 has been a remarkable year for InvGate.

One of the biggest causes of concern to IT departments across the globe is shadow IT. Uncontained, it can cause duplication, unnecessary costs, and compliance issues. To manage and mitigate risks, IT managers need to understand what shadow IT is, its risks, and how organizations can proactively address them. In this regard, IT Asset Management solutions incorporate capabilities that help organizations implement protection measures and build a culture of cybersecurity.

An equipment check-out system is a lifesaver for any organization. This is especially true for sectors like education, healthcare, mining, and construction, where the need to loan and track numerous assets is a priority. But what if there’s a way to take that system even further? Utilizing IT Asset Management (ITAM) software as your equipment check-out system brings your organization a whole new level of efficiency and control.

Patch Management and Vulnerability Management are two key practices that keep organizations safe. Used effectively, they can detect vulnerabilities, patch them efficiently and safely, and help organizations meet their Governance, Risk, and Compliance (GRC) requirements. Because both practices work together to build up an organization’s IT security strategy, they are often incorrectly used interchangeably.