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Multi-Cluster Observability Part 2: Developing The Right Strategy

This is the second of a three-part blog series. Prior to reading this, be sure to check out Part 1, Benefiting from multi-cluster setups requires familiarity with common variations. In your Kubernetes journey, it's highly likely that you'll encounter the need to manage multiple clusters simultaneously.

Looking to Hire a Marketing Agency for Your MSP? Here are 5 Steps to Make Sure You Get it Right

I spend a lot of time talking about marketing with MSPs. While I enjoy hearing their tales of what works for them, it’s also important to understand what doesn’t or hasn’t worked. The most frequent complaint I hear is from partners working with marketing or lead generation agencies that feel they’re paying out a lot and seeing very little reward. So I thought I’d put together my top five tips for helping ensure a successful marketing agency engagement.

Your guide to better incident status pages

Your status page (or lack thereof) has the opportunity to signal a lot about your brand — how transparent you are, how quickly you respond to incidents, how you communicate with your customers — and ultimately, this all seriously impacts your reliability. After all, as our CEO Robert put it in a recent interview on the SRE Path podcast, you don’t get to decide your reliability; your customers do.

Common Problems with Container Platforms

Containers are nearly ubiquitous in software these days. Outside of abstractions like fully managed services (RDS, Dynamo, Cloud SQL), everything engineering teams are responsible for, mostly, land in containers. For many, deciding what platform to run those containers on is a burning question. Choosing the wrong container management solution can be a real headache.

Introducing CoTerm, your collaborative terminal for pair programming and debugging

For too long, engineers have had to piece together an unwieldy combination of tools to collaboratively debug and resolve incidents while pair programming in real time. These activities normally require developers to work individually through a terminal, but the patchwork solutions that allow teams to work together in terminals all have significant drawbacks.

10 Best StatusHub Alternatives For Incident Communication and Monitoring in 2023

Before we dive into the best StatusHub alternatives, let’s quickly recap the tool’s capabilities. In short, StatusHub is an IT incident communication tool. As indicated by its name, StatusHub is focused on creating and managing status pages. Users get to leverage their connected hub of status pages to communicate system statuses, incidents, and maintenance updates to different audiences, customers, and stakeholders.

What is Incident Management? Unpacking the Complexity

In the increasingly digital world, tech-savvy professionals strive to maintain reliable and efficient operations that ensure customer satisfaction and uphold trust. Incident Management is an essential component in achieving those goals. This article delves into the complexities of Incident Management, highlighting essential tools and processes that contribute to effective response and resolution strategies.

Networks in 2030: How service providers can plan for success

By 2030, the world will look very different, not in the least because of new technological innovations. Many will expect to see a proliferation of next-generation technological solutions from smart cities, to augmented reality, to autonomous cars, to the metaverse. Service providers have a role to play in ensuring that the underlying network that we have across the UK (and beyond) has the capacity and scalability to support these solutions.

ML and APM: The Role of Machine Learning in Full Lifecycle Application Performance Monitoring

The advent of Machine Learning (ML) has unlocked new possibilities in various domains, including full lifecycle Application Performance Monitoring (APM). Maintaining peak performance and seamless user experiences poses significant challenges with the diversity of modern applications. So where and how does ML and APM fit together? Traditional monitoring methods are often reactive, resolving concerns after the process already affected the application’s performance.