Your incident declaration form is (probably) too long: The power of concise reporting
It’s 10am, your coffee is ready and piping hot, and you have just been paged. Looks like is down, and customers are starting to notice. With no time to lose, you open up your organization’s incident declaration form and you spend the next thirty minutes filling out the fifteen required fields, while the incident grows bigger and more complex, messages are rolling in, and your coffee grows cold.