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Ivanti User Workspace Manager Update: 2021.1 Release

Ivanti User Workspace Manager (UWM) 2021.1 is a major release focused on quality, stability and several feature enhancements. As of version 2021.1, Application Control offers a native user interface inside the AC console. This interface presents an aggregated view of events captured from all managed endpoints. The events are filtered and categorized on a per-feature basis and can be seamlessly translated into policy actions via drag-and-drop functionality.

Anatomy Of The Recent Salesforce Outage - Hard Lesson For All SaaS Application Providers And Users

At Catchpoint, I work as a Solutions Engineer. Being on the sales side, one of the applications I use a lot is Salesforce, the CRM platform used at Catchpoint and thousands of other organizations. You don’t have to take my word for it. Here is Catchpoint’s endpoint monitoring data showing I speak the truth!

D2iQ Kommander and AWS Kubernetes Services: A Winning Combination

To continuously innovate, many organizations are anchoring their infrastructure on container management solutions. The open source project Kubernetes is now the de facto standard for container management, and its popularity is growing in a number of ways. Here are some stats from a recent Cloud Native Computing Foundation (CNCF) survey.

The rise of the developer platform

I have recently seen quite a few articles and talks covering why organizations are aiming at implementing a developer platform to help speed up the adoption of microservices within their organizations but before we get started on discussing what a developer platform is, the developer experience and productivity on Kubernetes, and how different teams are working through it, let’s define some common ground.

The Hidden Cost of Sampling in Observability

Today’s software is incredibly complicated and creates tons of data. Metrics, logs, and traces are generated constantly by hundreds of services for even simple applications. Every transaction can generate on the order of kilobytes of metadata about the transaction — and multiplying that to account for even a small amount of concurrency can create a few megabytes a second (or ~300GB/day) of data that needs to be captured and analyzed for later use.

What is Network Congestion? Common Causes and How to Fix Them

There are few areas of networking so problematic, and at the same time so fixable, as network congestion. Understanding the common causes network congestion causes can help you detect them, fix them, and keep them from cropping up again. Network congestion is generally seen by the end-user as “network slow down”, or response times on our computer not being up to par.

What Is Threat Intelligence?

It's one thing to detect a cyber attack. It's another to know what the attackers are trying to do, which tactics they are using, and what their next move is likely to be. Without that additional information, it's difficult to defend effectively against an attack. You can't reliably stop an attack if you are unable to put yourself in the mindset of the attackers. This is why threat intelligence plays a critical role in modern cybersecurity operations.

Why you should focus on page speed & stop using pop-ups

Have you ever wondered why your bounce rate is always over 70% and can never quite figure out why? Your content reads great, you’ve got top-notch videos of your products, and you’ve even got a testimonial from Microsoft saying how good your company is! Well, all of these things seem to have little impact on visitors to your website if you have a) constant pop-ups or b) slow page loading speed (and if you have both, I’d disable Google Analytics now…).

Automate Containerization of Apps to OpenShift using CloudHedge's App Modernization Platform

Firstly, super excited to share that CloudHedge has successfully completed the IBM Cloud Paks certification, IBM has some stringent requirements for achieving this certification which includes having an Operator certified product listed on Red Hat Marketplace. CloudHedge’s intelligent App Modernization Platform enables enterprise customers to transform their legacy workloads to OpenShift container platform efficiently and effortlessly.

The customer service imperative: Digital operations and engagement

Without question, the largest disruption the customer service market has ever experienced happened at the beginning of the pandemic. Millions of customer service agents across the globe were sent home overnight, causing major disruptions for companies that were too reliant on manual processes and tribal knowledge. Agents didn’t have the necessary tools in this new remote environment, and customers experienced unprecedented wait times as a result, with some requests never being answered.